1. Introduction
The quick evolution of artificial intelligence (AI) and cloud computing and enterprise information technology (IT) systems has brought about a complete transformation in how organizations create and operate their digital transformation programs (Feng et al., 2022). Organizations across the United States will implement AI-driven applications through cloud-based platforms and their current IT systems by 2025 to achieve better operational efficiency and improved decision-making and sustain market competitiveness (Sjödin et al., 2018). Recent industry reports indicate that 70% of large U.S. organizations have adopted cloud-integrated AI solutions while 55% of these companies use AI in their fundamental operational processes. The increasing number of organizations using complex integration projects does not stop them from facing ongoing difficulties when they work on these projects (Islam et al.., 2023). The combination of AI, cloud, and IT technologies creates various challenges which managers must handle during their integration process. The failure rate of major digital transformation initiatives reaches 40% because organizations fail to develop proper integration strategies and complete digital governance frameworks and obtain necessary competencies (Biswas, et al., 2024). The occurrence of cost overruns and schedule delays continues to be frequent as around 30-35% of IT integration projects surpass their planned budget allocations. The present obstacles show that organizations need management systems which perform more than basic technical implementation because they must assess organizational maturity and preparedness (Hossain et al., 2024).
The success of AI and cloud and IT integration projects depends on aligning technology initiatives with business strategy while having mature governance systems and skilled personnel and strong data analytics capabilities. Organizations find maturity models to be useful assessment tools which help them evaluate their current state for benchmarking capabilities and identifying weaknesses and ongoing improvement initiatives (Markopoulos et al., 2019). The current maturity models mainly examine separate aspects of cloud adoption maturity and AI readiness without considering how AI systems and cloud infrastructure and IT systems function together as interconnected systems (Allal-Chérif et al., 2020). The disconnected strategies prevent organizations from creating a total integration management system. The U.S. faces multiple barriers to integration because of regulatory compliance needs and cybersecurity threats and insufficient workforce capabilities (Akdil et al., 2017). Reports indicate that almost 45% of organizations in the United States face their main digital transformation obstacle because they do not have enough skilled AI and cloud professionals (Bibby & Dehe, 2018). The financial services sector together with manufacturing and government operations and telecommunications systems maintain their reliance on legacy systems which constitute more than half of their core systems that have operated for over ten years. The present limitations prevent new technology integration from its maximum potential while creating obstacles during system integration procedures (Wagire et al., 2020).
The study tackles these problems through the creation and testing of a maturity model which supports the management of projects that combine AI with cloud and IT integration. The model consists of five essential domains which include strategic alignment and technology infrastructure and data and analytics capability and project governance and human competency. The evaluation framework includes all technical and managerial components of integration maturity through its five domains which serve as evaluation criteria (Akbar et al., 2022). The research investigates organizational maturity levels across these domains to determine how different maturity stages affect project outcomes. This study provides an integrated maturity perspective which advances digital transformation research by enabling better AI, cloud, and IT integration results that will create sustainable strategic benefits.