Determination of Health Service for Beneficiary Satisfaction: A Study of Maysan Child and Maternity Hospital
Saad Bader Abbas 1*, Rihab Al-Bedoui Bin Salem 2*
Journal of Angiotherapy 8(3) 1-8 https://doi.org/10.25163/angiotherapy.839508
Submitted: 03 January 2024 Revised: 03 March 2024 Published: 06 March 2024
Abstract
Background: Ensuring beneficiary satisfaction with health services is crucial for improving healthcare delivery and positively impacting public health. This study assessed beneficiary satisfaction at Maysan Child and Maternity Hospital in Iraq to identify areas for improvement. Method: Utilizing a Triple Likert scale questionnaire, data was collected from 63 beneficiaries between July and November 2023. Statistical analyses were conducted to evaluate satisfaction levels and determine any significant differences based on demographic factors. Results: The study revealed that most of the sample were female (82.5%), with the largest age group being 25 years and under (41.3%). Additionally, individuals with a primary school certificate constituted the most prevalent educational group (27%). Emergency services were the most commonly received health service (42.8%). Overall, beneficiary satisfaction with health services was high, with an arithmetic mean of 2.40, exceeding the hypothesized mean of 2. The standard deviation was 0.758, and the coefficient of variation was 0.321. Furthermore, no statistically significant differences were found in the satisfaction levels based on sex, age, educational achievement, or type of services received (P > 0.05). Conclusion: These findings underscore the importance of prioritizing beneficiary satisfaction to optimize healthcare delivery and meet evolving healthcare needs.
Keywords: Child and Maternity Hospital, Health services, Quality of healthcare, Patient-centered care
References
Abbas, Sami A. (2014). Measuring the quality of health services in government hospitals, an applied study on government hospitals in the city of Taiz - Yemen from the point of view of the beneficiary. Journal of Baghdad College of Economic Sciences, (39), 259 - 282.
Abd al-Razzaq, Alaa N. (2011). The use of information technology to ensure the quality of health services: case study in a sample of hospitals in the city of Baghdad. Journal of Administration and Economics, (90), 281- 298.
Abd al-Rahman, Dalia M. (2022). Factors affecting patients’ satisfaction with health services (case study). Arab Journal of Educational and Psychological Sciences 6(26), 213-230.
Al-Ali, Abdel Sattar, (2010). Applications in Total Quality Management. Dar Al Masirah for Publishing and Distribution, Amman, Jordan.
Al-Demerdash, Talaat, (2006). The Economics of Health Services. Al-Quds Library, Zagazig, Egypt.
Al-Enezi, Saad A. (2005). Organization Theory and Organizational Behavior. The Memory for Publishing and Distribution, Baghdad, Iraq.
Al-Jadi, Bilal J. (2018). The impact of the quality of health services on patient satisfaction in private hospitals in the Gaza governorates. Master's thesis, Islamic University, Gaza Strip.
Al-Tayeb, J. (2014). Measuring indicators of the quality of health services from the perspective of patients: an exploratory study of a sample of patients from the university hospital in the city of Batna - Algeria. Economic Perspectives, (7), 101-117.
Karim, kaznak k. (2016). Analysis of health services in the main hospitals in the city of Erbil for the period 2010-2015. Anbar University Journal of Economic and Administrative Sciences, 8(16), 362-392.
Murizq, Muhammad A. (2012). Introductions to Health Administration. Dar Al-Raya for Publishing and Distribution, Amman, Jordan.
Salmi, R. & Bosta, A. (2014). The importance of quality health service in achieving customer satisfaction. Management and Development Journal for Research and Studies, 3(1), 137-157.
Touiti, M. & Boudad, B. (2018). Modeling the causal relationship between the perceived quality of service and the value of the customer in a way that enhances his satisfaction towards the institution. Journal of Strategy and Development, 8(15), 108-133.
Wafia, Q. (2020). The role of the quality of services of private health institutions in achieving customer satisfaction: case study of Al-Shifa Clinic in Al-Tahir-Jijel. Master's degree, majoring in service marketing, Department of Commercial Sciences, Faculty of Economics, Commercial Sciences and Management Sciences, Al-Siddiq Muhammad Bin Yahya University, Algeria.
World Health Organization. (2023). Universal health coverage. 15 November.
Youssef, A. & Tishat, S. (2020). The reality of health services quality and their impact on patient satisfaction in ophthalmology hospital friendship algeria-cuba (ouargla). Algerian Journal of Economic Development,1(7), 237-248.
View Dimensions
View Altmetric
Save
Citation
View
Share